We do our best to make shopping online with us a pleasure. Your order will be processed within 24 hours (on any week day, weekend sales are processed on Monday), you will receive a confirmation email and we will ship that day or the very next business day (we strive to ship your order on the same day it was received). For our online customers we charge a flat shipping rate of $8.50 in the continental United States. We ship via the United States Postal Service's priority shipping. Customers outside the continental US (Alaska and Hawaii) will have to pay the actual shipping cost(we will send you a price quote via email and you can agree or, if you don't, we'll cancel the order for you). We will not ship orders internationally. Faster shipping with UPS or Federal Express can be arranged for an extra charge. We can ship via UPS or Federal Express at your request, but you will have to pay the full cost of shipping (not the flat rate for USPS). We believe in providing every customer the highest level of customer service. If you have any questions or concerns don't hesitate to contact us (1-800-562-5222 or firstname.lastname@example.org). If you receive your order and you aren't satisfied, please contact us and give us a chance to make it right. Return Policy: We offer a full refund for any salable merchandise sent back to us within two weeks of the purchase. If the order is returned in it's entirety we will also include the shipping charge. In the case of custom scented or used merchandise it is at the manager's discretion. Contact us at 1-800-562-5222 and ask for the manager before returning.